Ideal Marriage Bureau (IMB, we, us or our) provides matchmaking services from Lahore, Pakistan. This Privacy Policy explains how we collect, use, share and retain personal information when you visit our website, contact our team or use our matrimonial services. It also explains how to ask questions or make a privacy request.
Website: https://www.idealmarriagebureau.net/
Privacy contact: info@idealmarriagebureau.net
Office: Jubilee Town, Lahore, Punjab, Pakistan
This policy covers our website and services provided through consultations, WhatsApp, telephone and email. Any future mobile app will require an appropriate privacy notice reflecting its actual features and data collection.
Our service is intended for adults aged 18 or above who meet applicable legal eligibility requirements. A parent or family representative may assist with registration only with the adult applicant's informed permission.
Reading this notice or using the website does not, by itself, provide consent for every use of your information. We request separate permission where required.
Depending on your enquiry and the service requested, we may collect:
Some of this information is sensitive. Please provide only what is relevant and submit identity documents only through a channel confirmed by our team. Ask your consultant which fields are required, which are optional and how they will be used. Missing information may limit our ability to verify a profile or provide relevant proposals.
When you visit our website, technical information may include your IP address, approximate location, browser, device, referral source, pages visited and interactions with the site. Cookies and similar technologies are explained below.
We may receive profile information from an authorized family representative. Where relevant, we may also review publicly available social media information for profile checks. We do not buy personal information from data brokers.
We use information to prepare and manage profiles, understand preferences, identify potentially suitable proposals and coordinate introductions. We also use it to communicate with clients, review profile details, investigate suspicious activity, answer complaints and maintain service records.
Technical information helps us operate the website, understand usage and evaluate online performance. Payment records support accounting, tax obligations and payment enquiries. We may retain and use relevant records to resolve disputes or respond to lawful requests.
We do not sell your personal information or provide it to other matchmaking agencies or data brokers for unrelated commercial purposes. Advertising and measurement services, where used, are addressed separately below.
Our website displays selected matrimonial profile summaries publicly. These summaries may include a profile identifier, gender, marital status, location, date of birth, height, caste, education and profession. Public information may be viewed, copied or indexed by people and search engines outside IMB's control.
Before agreeing to publication or sharing, ask our team to explain which fields and photographs will be included and who can see them. Public website display and sharing with a prospective match are different activities and should be considered separately.
For private introductions, we share relevant profile information with prospective matches or families through the agreed matchmaking process. Under our sharing policy, telephone numbers, email addresses, home addresses and workplace details are shared with another family only with your explicit permission. Underlying CNIC and passport documents are not included in profiles shared with other families.
Please tell us about any sharing restrictions before approving your profile. You may request that we stop future sharing or remove a public listing. Removal from our systems does not automatically remove copies previously received by others or information cached by search engines. Contact us if you believe your information has been shared without permission.
Access to non-public client records is limited to authorized personnel who need the information for their responsibilities. Service providers may also process relevant information to support communication, hosting, payment processing, analytics and advertising measurement.
Providers described in our service arrangements may include WhatsApp Business, Google services and Meta services, alongside our website host and payment providers. The information each provider receives depends on the service and its configuration. Their own privacy terms may also apply.
We may disclose information where required by applicable law, a valid court order or a lawful regulatory request. Where legally permitted and appropriate, we will inform affected clients about the disclosure.
Profile checks may involve reviewing identity documents, education, profession, marital-status information, photographs and family contact details. Ask your consultant which checks have been completed for a particular profile.
Verification has limits. It does not guarantee every statement, a person's intentions or compatibility for marriage. Clients and families should make their own enquiries before a final decision. Identity documents collected for checks are treated separately from profile information shared for introductions.
We use administrative, technical and physical measures intended to reduce unauthorized access, loss, misuse and disclosure. Access to sensitive records is restricted according to staff responsibilities. No website, messaging platform or storage system can be guaranteed completely secure.
If a security incident affects personal information, we will assess it and provide notifications where required by applicable law. Please report suspected unauthorized access or disclosure to info@idealmarriagebureau.net.
We determine retention according to the purpose of the record, the length of the client relationship and applicable legal requirements. Relevant factors include whether a service or enquiry remains active, whether a complaint or dispute is unresolved, and whether accounting, tax or proportionate fraud-prevention records are still needed.
Verification documents and sensitive profile details should not be kept simply because they might be useful in the future. When information is no longer needed and no applicable retention requirement remains, we delete it or anonymize it as appropriate.
You can ask about the retention criteria for your records or request earlier deletion. Some information may need to be retained for a specific legal or operational purpose; we will explain relevant limits when responding. Hiding a profile from matching does not necessarily delete payment records, previous communications or backup copies.
IMB operates from Pakistan. If you live abroad, our team may access and process your information in Pakistan to provide the requested service. Communication, hosting, analytics and other providers may process information in additional countries.
Data protection rules vary by location. Where international transfer requirements apply, the relevant legal basis and safeguards must be addressed for the actual transfer. Contact us before submitting sensitive information if you need details of the arrangements relevant to your location.
This policy does not limit privacy rights that apply to you under mandatory law. Separate regional information may be necessary for particular services or locations.
You may contact us to request access to your information, correct inaccurate details, ask for deletion, hide your profile or stop future profile sharing. Where applicable, you may also withdraw consent, request restrictions, object to processing or request portability of your information.
You may object to particular uses of your information by emailing our privacy contact. The available rights and any exceptions depend on applicable law and the circumstances of the request. Withdrawing consent does not make earlier lawful processing unlawful, and some records may need to be retained on another applicable basis.
Email info@idealmarriagebureau.net with the subject Privacy Request. Describe the request and provide enough information for us to identify the relevant records. We may take proportionate steps to verify your identity. Do not send additional identity documents unless requested through a confirmed channel.
We aim to respond within seven working days. This is a service target, not an extension of any legal deadline. If we need more time or cannot fulfil the request in full, we will explain the reason and next steps. Standard privacy requests are free of charge.
Our website may use cookies or similar technologies for core functionality, analytics and advertising measurement. Depending on the tools enabled, these may include Google Analytics, Google Ads conversion tags and Meta measurement tools. Google Tag Manager can be used to deploy tags; the tags determine the information collected.
You can manage cookies through your browser settings. Blocking some technologies may affect website features. Where consent is legally required for non-essential tracking, those technologies must remain inactive until appropriate consent is obtained. Browser settings alone do not replace consent controls where those controls are required.
For questions about tracking technologies used on this website, contact our privacy email address.
During your service, we may contact you about proposals, feedback, consultations, payments, security matters and important service updates.
Promotional messages are opt-in. You can withdraw marketing permission by emailing us, replying STOP to a promotional WhatsApp message or using an unsubscribe option where available. Opting out of marketing does not automatically stop necessary service, security or legal communications.
We do not knowingly register individuals under 18 for matchmaking. If you believe a minor's information has been submitted, please contact us so we can investigate and take appropriate action, including deletion where permitted.
Family members must obtain the adult applicant's informed permission before submitting information on their behalf. The applicant's wishes remain relevant throughout the matching process.
Our website may link to social platforms, video services and other external websites. These services have their own privacy practices. Review their notices before providing personal information. IMB does not control information collected independently by third-party services.
We may revise this policy when our services, technology, practices or legal requirements change. We will update the date at the top of the page and provide additional notice of material changes where appropriate or legally required.
Where a new use requires fresh consent, continued use of our services will not replace that consent. Previous policy versions may be requested through our privacy contact.
For a privacy concern, email info@idealmarriagebureau.net with the subject Privacy Complaint. Explain what happened and include relevant dates or correspondence without unnecessary sensitive documents.
We aim to acknowledge complaints within two working days and investigate within seven working days. If further investigation is needed, we will explain the next steps. You may ask for escalation to senior management. Where applicable, you may also complain to a competent data protection or other relevant authority; you do not need to give up that right while contacting us.
Ideal Marriage Bureau
Office: Jubilee Town, Lahore, Punjab, Pakistan
Email: info@idealmarriagebureau.net
Website: https://www.idealmarriagebureau.net/
Please arrange an appointment before visiting to discuss a privacy request.
IMB operates in Pakistan and handles information subject to applicable law. Nothing in this policy excludes mandatory privacy rights or remedies that apply to you. Any separate governing-law or court-jurisdiction terms must be read subject to those rights.